FAQs

Product Details

  1. Why do you use fabric to make pet accessories?
    Pets wear their collars and harnesses anywhere between an hour during walks and even up to 24 hours in some cases. We think it is very important for them to be comfortable in what they wear. The fabrics we use feel soft around their necks and bodies. They are especially beneficial for reducing rashes and fur breakage due to friction caused during usage.

  2. Are the fabric pet accessories strong enough to use for dogs?
    The products are strengthened using additional layers between the fabric. All products undergo rigorous quality monitor tests for months with dogs of all sizes and activity levels, before they approved for production.

  1. What are the care instructions for the pet accessories?
    We recommend hand-washing and sun-drying the products. Do not scrub with a brush.
    *Pro-tip: Soaking them in water with a little bit of baking soda and vinegar, before washing, will help eliminate the stench. 

  1. Would the metallic fittings rust during usage and wash?
    All our metallic fittings have a layer of coating on them which protects them from moisture. This reduces the chances of rusting due to rain, wash or a fun day at the beach!

  2. When will you offer more products?
    We are currently developing several new products and will be able to test them very soon. Do you have a product idea? Want to beta test our current products and help us improve our design? Email us at hello@petwale.com
     

Ordering

  1. How do I pick the right size for my pet?
    All products have specific instructions on how to measure the pet and to arrive at the apt size. These details are available on the product pages on our website. And if you’d rather talk to a human than go by a chart, feel free to contact us via Whatsapp/Call on +918369907312 or e-mail us at hello@petwale.com

  2. Can I request customizations for my order?
    We are happy to help our customers get the perfect fit for their pets and to that end, we are happy to make customizations.
    However, at this point, we do not do customizations for colour, design, adding a name, etc. We will keep you posted if and when we do add these options.

  3. Something I want is not in stock. Can you make it on request?
    We will be happy to make your favourite products for you provided we have the adequate raw material. Please do get in touch with us via Whatsapp/Call on +918369907312 or e-mail us at hello@petwale.com

  1. What form of payments do you accept?
    We accept payment via the payment gateway – CCAvenue – which lets you use net banking, credit cards, debit cards from various banks and select e-wallets.

  2. What do I do when my card gets rejected or payment doesn’t go through for other reason?
    In this case, please contact us via Whatsapp/Call on +918369907312 or e-mail at hello@petwale.com and we’ll help resolve the issue at the earliest possible.

Shipping

  1. How much will it charge to ship my order?
    Our products ship for free within India.

  2. Do you ship internationally?
    Not yet, but watch for our updates soon on this.

  3. Do you offer COD?
    Due to the unnecessary expenses and other logistical issues associated with COD, we don't currently offer the option. We make up for this to our users through fair pricing, stringent quality checks and customer friendly return policies.  

  4. When will my order ship and when should I expect to receive it?
    Orders once placed usually leave our warehouse within 1-2 business days. Delivery times would vary from 2-3 working days in Mumbai, to 3-5 working days for the rest of the country.

 
Return/Exchanges

  1. What is your return policy?
    PetWale allows hassle free returns and exchanges for unused, unworn and unwashed merchandise within 15 days of purchase with no questions asked.  If the product we ship is defective we would cover your return shipping.
    You can process your returns by sending us an email at hello@petwale.com or connecting with us via Whatsapp/Call on +918369907312

  2. Can I exchange items from my order?
    If you have issues with sizing or selection we provide exchanges to get you the right product.  If the size requested by you is not available then you will be given an option to avail store credit. You can process your exchanges by sending us an email at hello@petwale.com or connecting with us via Whatsapp/Call on +918369907312

  3. I think I received defective/wrong merchandise, what do I do?
    If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color), please notify us including a picture of the defect. In most cases we'll be able to send out a replacement ASAP, but we only cover actual defects, not wear and tear.  If the product we ship is defective we would cover your return shipping. If you have questions about any defective product, please contact us via Whatsapp/Call on +918369907312 or e-mail at hello@petwale.com

  4. When will my return be refunded?
    Once your package is received at our customer care address, your refund will be processed within 2 business days. We will inspect your returned item(s) and then contact you via email with the refund confirmation.
     

Additional Queries

If you have any questions that we haven’t covered here, please feel free to connect with us via Whatsapp/Call on +918369907312 or e-mail at hello@petwale.com

We would love to hear about your experiences as a Pet Wale with our PetWale products. Do share your thoughts, feedback, suggestions, et al with us.