What is your return policy?
PetWale allows hassle free returns and exchanges for unused, unworn and unwashed merchandise in sellable condition within 15 days of purchase with no questions asked. If the product we ship is defective we would cover your return shipping.
You can process your returns by sending us an email at firstname.lastname@example.org or connecting with us via Whatsapp/Call on +918369907312
(Items purchased during sale will only be accepted if return is due to a manufacturing defect.)
Can I exchange items from my order?
If you have issues with sizing or selection we provide exchanges to get you the right product. If the size requested by you is not available then you will be given an option to avail store credit. You can process your exchanges by sending us an email at email@example.com or connecting with us via Whatsapp/Call on +918369907312
(Items purchased during sale will only be accepted for size related exchanges.)
I think I received defective/wrong merchandise, what do I do?
If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, colour), please notify us including a picture of the defect. In most cases we'll be able to send out a replacement ASAP, but we only cover actual defects, not wear and tear. If the product we ship is defective we would cover your return shipping. If you have questions about any defective product, please contact us via Whatsapp/Call on +918369907312 or e-mail at firstname.lastname@example.org
When will my return be refunded?
Once your package is received at our customer care address, your store credit will be processed within 2 business days. We will inspect your returned item(s) to ensure it is in sellable condition and then contact you via email with the refund confirmation.